Last Updated: August 12, 2025
About This Policy
OEPOXY – ABN 49 096 382 339 (“OEPOXY”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:
- Visit our website at www.oepoxy.com.au
- Use our services or request quotes for epoxy flooring solutions
- Contact us through forms, phone calls, emails, or social media
- Interact with our marketing materials or third-party marketing partners
Our Contact Details:
- Business Name: OEPOXY Pty Ltd
- Phone: 1300 637 699
- Email: floors@oepoxy.com.au
- ABN: 49 096 382 339
What Personal Information Do We Collect?
We may collect the following types of personal information:
Information You Provide Directly:
- Contact Information: Name, phone number, email address, postal address
- Project Information: Property type, floor area measurements, preferred systems, project timeline
- Business Information: Company name, industry type, compliance requirements
- Financial Information: Payment details for quotes and invoicing (processed through secure third-party payment systems)
- Communication Records: Details of your inquiries, feedback, and our responses
Information Collected Through Our Website:
- Technical Information: IP address, browser type, device information, operating system
- Usage Information: Pages visited, time spent on site, referring websites, search terms used
- Cookies and Similar Technologies: To improve your browsing experience and analyze website performance
Information From Third-Party Marketing Partners:
We work with authorized third-party marketing companies who may collect and provide us with lead information including your name, contact details, and project interests. This information is only shared with us when you have consented to be contacted about epoxy flooring services.
How Do We Collect Personal Information?
We collect personal information through:
- Direct Collection: When you complete forms on our website, call us, email us, or meet with us
- Website Interaction: Through cookies, analytics tools, and tracking technologies
- Third-Party Marketing Partners: From authorized lead generation companies and marketing agencies
- Social Media: When you interact with our social media pages or contact us through social platforms
- Referrals: When existing clients or business partners refer you to us
- Public Sources: Business directories, industry publications, and publicly available information
Third-Party Collection Notice: When personal information is collected about you from a third party, we ensure they have informed you about the collection and have your consent to share your information with us for epoxy flooring services.
Why Do We Collect Personal Information?
We collect and use your personal information for the following purposes:
Primary Purposes:
- Service Delivery: Providing epoxy flooring consultations, quotes, installations, and after-sales support
- Project Management: Managing your flooring project from initial consultation to completion and warranty service
- Communication: Responding to inquiries, providing updates, and maintaining ongoing customer relationships
- Compliance: Meeting industry regulations, safety requirements, and legal obligations
Secondary Purposes:
- Marketing: Sending information about our services, special offers, and industry updates (with your consent)
- Business Improvement: Analyzing customer needs to improve our services and develop new offerings
- Website Enhancement: Improving website functionality, user experience, and security
- Research: Understanding market trends and customer preferences in the epoxy flooring industry
How Do We Use and Disclose Personal Information?
Internal Use:
Your personal information is accessed only by authorized OEPOXY staff, contractors, and agents who need it to provide services to you.
Disclosure to Third Parties:
We may share your personal information with:
- Service Providers: Subcontractors, suppliers, delivery companies, and other businesses that help us provide services to you
- Professional Advisers: Lawyers, accountants, insurers, and business consultants
- Payment Processors: Secure third-party payment systems for processing transactions
- Government Authorities: When required by law or to comply with regulatory obligations
- Marketing Partners: With your consent, to coordinate marketing campaigns and lead management
Marketing and Direct Communication:
We may use your contact information to send you:
- Service updates and project communications
- Industry news and educational content
- Special offers and promotional materials
- Customer satisfaction surveys
You can opt-out of marketing communications at any time by clicking “unsubscribe” in our emails, replying “STOP” to SMS messages, or contacting us directly.
How Do We Store and Protect Personal Information?
Security Measures:
We implement physical, technical, and administrative safeguards including:
- Secure servers and encrypted data transmission
- Access controls and password protection
- Regular security audits and staff training
- Secure disposal of records when no longer needed
Data Retention:
We retain your personal information for as long as:
- Required to provide ongoing services and warranty support
- Necessary to comply with legal and regulatory obligations
- Reasonable for backup and business continuity purposes
- You remain subscribed to our marketing communications
International Transfers:
Your personal information is primarily stored in Australia. If we need to transfer information overseas, we will ensure appropriate safeguards are in place to protect your information.
Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Remember your preferences and improve user experience
- Analyze website traffic and performance using Google Analytics
- Provide relevant content and advertising
- Ensure website security and functionality
Managing Cookies: You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
Google Analytics: We use Google Analytics to understand how visitors use our website. Google’s privacy policy applies to this information: https://policies.google.com/privacy
Your Privacy Rights
Under Australian privacy law, you have the right to:
Access:
Request access to personal information we hold about you
Correction:
Request correction of inaccurate or incomplete personal information
Complaints:
Lodge a complaint about our handling of your personal information
Opt-Out:
Unsubscribe from marketing communications at any time
Anonymity:
Where practicable, deal with us anonymously or using a pseudonym
To Exercise Your Rights: Contact us using the details at the top of this policy. We will respond to your request within a reasonable timeframe, usually within 30 days.
Third-Party Marketing Partners
We work with authorized third-party marketing companies to generate leads and connect with potential customers. These partners:
- Operate under strict privacy agreements that require them to handle your information in accordance with Australian privacy laws
- Must obtain your consent before sharing your information with us
- Are required to inform you about data collection and your privacy rights
- Cannot use your information for purposes other than connecting you with relevant epoxy flooring services
If you have concerns about how a third-party marketing partner has handled your information, please contact us and we will investigate and work to resolve the issue.
Social Media and External Links
Our website and communications may contain links to social media platforms and external websites. This Privacy Policy does not cover:
- Information you share on social media platforms
- Websites operated by other companies
- Third-party applications or services
We recommend reviewing the privacy policies of any external sites or services you visit.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Changes in our business practices
- Updates to privacy legislation
- New features or services we offer
Notification of Changes: We will post updated versions on our website and notify you of material changes via email or other appropriate means.
Complaints and Contact Information
Making a Complaint:
If you have concerns about our privacy practices:
- Contact us directly using the details above
- Allow us 30 days to investigate and respond
- Contact the OAIC if you’re not satisfied with our response
Office of the Australian Information Commissioner (OAIC):
Contact Us:
For any questions about this Privacy Policy or our privacy practices:
OEPOXY Pty Ltd
Email: support@oepoxy.com.au
Phone: 1300 637 699
Consent and Acknowledgment
By using our services, visiting our website, or providing us with personal information, you:
- Acknowledge that you have read and understood this Privacy Policy
- Consent to the collection, use, and disclosure of your personal information as described in this Policy
- Understand your rights regarding your personal information and how to exercise them
For individuals under 16: Parent or guardian consent is required before providing any personal information to us.
This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles as they apply to OEPOXY’s business operations in Australia.
Document Version: 1.0
Effective Date: August 7, 2025
Next Review Date: August 7, 2026
This comprehensive Privacy Policy addresses all the key requirements for an Australian epoxy flooring business, including the specific mention of third-party marketing partners and lead capture activities, while ensuring compliance with current privacy legislation and industry best practices.
