Last Updated: August 12, 2025
Welcome to the OEPOXY website (“Website”). OEPOXY, operating from Sydney, NSW, Australia (“we”, “us”, “our”, “Company”) provides epoxy flooring services and related information through this Website.
By accessing or using our Website, submitting an enquiry form, or engaging our services, you (“you”, “your”, “Customer”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Website or services.
These Terms constitute a legally binding agreement between you and OEPOXY. We reserve the right to modify these Terms at any time by posting updated Terms on our Website. Your continued use of the Website after such changes constitutes acceptance of the new Terms.
When you use our Website, submit enquiry forms, request quotes, or contact us through any means, we collect and store personal information including but not limited to:
By providing your information, you consent to us using it to:
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
Our Website may use third-party services for analytics, payment processing, and other functions. These services may collect information as governed by their own privacy policies.
We offer Buy Now Pay Later payment options through approved providers. BNPL availability is subject to approval by the relevant provider and their terms and conditions.
To use BNPL services, you must meet the BNPL Provider’s eligibility criteria and credit approval requirements. We are not responsible for BNPL Provider decisions regarding credit approval or payment terms.
When using BNPL services, you agree to make payments directly to the BNPL Provider according to their payment schedule. Failure to make payments may result in fees, charges, and impact on your credit rating as determined by the BNPL Provider.
Important: Due to the nature of epoxy flooring services, once installation has commenced on your property, no refunds are possible as the service has been performed and materials have been applied to your premises.
We may provide refunds in the following circumstances:
Our refund policy has been structured to maintain compatibility with BNPL Provider requirements:
This refund policy does not affect your rights under Australian Consumer Law regarding quality guarantees, major failures, or our obligation to provide remedies for defective work.
We provide epoxy flooring installation services for residential, commercial, and industrial applications. All services are subject to our standard terms and conditions of installation, which will be provided separately.
Our work complies with relevant Australian Standards and manufacturer specifications. We do not guarantee perfect surface levels as we coat existing slabs without levelling them.
All content on this Website, including text, images, logos, and design elements, is owned by OEPOXY or licensed to us. You may not reproduce, distribute, or use our content without written permission.
If you submit content to our Website (such as reviews or comments), you grant us a non-exclusive licence to use, modify, and display that content.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. Our full Privacy Policy is available on our Website and forms part of these Terms.
By providing your contact information, you consent to receiving marketing communications from us. You may opt out at any time by following the unsubscribe instructions in our communications or contacting us directly.
We do not guarantee that our Website will be available at all times or free from errors, viruses, or other harmful components.
While we strive for accuracy, we do not warrant that all information on our Website is current, complete, or error-free.
To the extent permitted by law, our liability for any loss or damage arising from your use of our Website or services is limited to the amount paid by you for the relevant service.
Nothing in these Terms excludes, restricts, or modifies any consumer rights or remedies under Australian Consumer Law or other applicable legislation that cannot be lawfully excluded.
We encourage you to contact us directly to resolve any concerns or disputes.
If direct resolution is not possible, disputes may be referred to mediation or other alternative dispute resolution processes.
These Terms are governed by the laws of New South Wales, Australia. Any legal proceedings must be commenced in the courts of New South Wales.
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and OEPOXY.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions about these Terms or our services:
OEPOXY
Sydney, NSW, Australia
Email: floors@oepoxy.com.au
Phone: 1300 637 699
Key Sections You Need to Complete:
This Terms of Service document is specifically tailored for Australian law and BNPL compatibility whilst addressing the unique aspects of epoxy flooring services where refunds after installation are not practically possible
